Shipping and Returns

At Black&Ginger International Sarl, we strive to provide a seamless shopping experience for our customers. This includes ensuring that your orders are delivered in a timely manner and that you are satisfied with your purchase. In this section, we will outline our shipping and returns policies to provide you with all the information you need.

Shipping

We offer worldwide shipping to ensure that customers from all corners of the globe can enjoy our fashionable clothing items. Our dedicated team works diligently to process and ship your orders as quickly as possible.

Once you have placed an order, please allow 1-2 business days for processing. After processing, the estimated delivery time will depend on your location and the shipping method you choose at checkout. We offer various shipping options to accommodate your needs, including standard and expedited shipping.

Please note that shipping costs may vary depending on your location and the weight of your order. The exact shipping cost will be calculated at checkout, and you will have the opportunity to review it before completing your purchase.

For any inquiries regarding your order or shipping, please feel free to contact our customer support team. We are here to assist you and provide updates on the status of your shipment.

Returns

We understand that sometimes a product may not meet your expectations or fit perfectly. That is why we offer a hassle-free return policy to ensure your satisfaction.

If you are not completely satisfied with your purchase, you have 30 days from the date of receipt to request a return. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.

To initiate a return, please contact our customer support team at Info@blackandginger.ch. They will provide you with further instructions and a return shipping label, if applicable. Please note that returns should be sent to the following address: Place Numa-Droz 2, Apartment, 2000 Neuchâtel, Switzerland.

Once we receive your returned item and verify its condition, we will process your refund. Refunds are typically issued within 10 business days and will be credited back to your original payment method. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.

For any questions or concerns regarding returns, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive shopping experience with us.

Thank you for choosing Black&Ginger International Sarl. We appreciate your business and look forward to serving you again in the future.